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  1. #1
    Junior Member

    Optionsmaker Complaint !!!

    optionsmaker.com a company owned Expert Consulting Service Limited, Suite 106 Premier Building, Victoria, Mahe, Seychelles. Optionsmaker - Expert Consulting (UK) Limited, Suite 68ansdowne Row, London, United Kingdom, W1J6HL. (Both Addresses on their website)

    I deposited $250 on the 7th of Jan, lost it, Deposited another $250 on the 13th of January, lost it. I finally deposited another $500 on the 14th of January and turned it to $4,120 from serious hard work and sleepless nights, trading, . I put in for a withdrawal request for $1100, that was when my account manager (Gail Gruben)stopped talking. After several calls as to why my withdrawal has not been approved, every time i call they tell me she is in a meeting, she will get back to me, She eventually called me after two days that My withdrawal has been approved, but i should resend the front and back copy of my credit card(Note: i have sent my front and back of my card, bank statement, National ID from day 1, it was verified and approved before i deposit, i usually have my documents verified before depositing) so they can approve it.. Immediately i used my phone to take a shot and send it to her, i waited and waited, she didn't get back to me, i called and called, no answer, if by chance they pick, it is usually a lady Nicole by name - she tells me, she is not in charge of my account and cuts the call
    After waiting for another day with no response from optionsmaker, I logged into my account and submitted a withdrawal request of $3000 + the pending $1100

    I typed "Expert Consulting Service Limited, Suite 106 Premier Building, Victoria, Mahe, Seychelles" in google search, a company named VXmarkets popped up in the results.They have exactly the same website outlook as optionsmaker, the same owner, the same address. I try to get information from the company, immediately i mentioned optionsmaker the guy paused and and said i should hold on while he talks to his supervisor, he later said optionsmaker is not owned by Expert Consulting UK Limited, that they are using their name to commit SCAMS. I asked him a simple question, you are comfortable that a company is doing that at the detriment of your own company? I told him over the phone to tell optionsmaker to send my $4120.
    The following day, this was the message i got from Gail Gruben my account manager - "your investment was fully refunded however the profit was forfieted due to fraudlent activity traced on your documents.

    She said i was using tools to trade on the platform and that my documents where edited. She claimed they are sending back my deposits $1000 and and are keeping my profits $3120. This got me really mad and upset. I asked her will tools allow me lose my first two deposits of $500?? When i lost i wasnt using tools, when i started winning i am using tools? I have been trading options for over two years and have developed a strategy that works for me.. I made enormous profits on MLK day, cos there was less volatility in the market.. The same Documents i have been using over 2 years is what you said i edited? My Government Issued National ID Card, My Bank Statement and front and back copy of my card signed and you verified them and sent me verification email, before i deposited..

    When i checked my account, i went to banking history, I saw that they cancelled my pending withdrawals of $1100 and $3000 respectively and they put theirs, i saw $750 approved and i saw $3370.05 as FRAUD. I took proof screenshots of everything they did
    Attached Thumbnails Attached Thumbnails 2015-01-21_1122.jpg   2015-01-21_1412.jpg   2015-01-22_1154.jpg   2015-01-22_0746.jpg   2015-01-22_0752.jpg  


  2. #2
    Legendry Member Michael Hodges's Avatar
    that sucks, I'm going to have to look into this one, haven't heard of them....

  3. #3
    Rookie Member Chrono's Avatar
    Quote Originally Posted by Wisdom View Post
    optionsmaker.com a company owned Expert Consulting Service Limited, Suite 106 Premier Building, Victoria, Mahe, Seychelles. Optionsmaker - Expert Consulting (UK) Limited, Suite 68ansdowne Row, London, United Kingdom, W1J6HL. (Both Addresses on their website)

    I deposited $250 on the 7th of Jan, lost it, Deposited another $250 on the 13th of January, lost it. I finally deposited another $500 on the 14th of January and turned it to $4,120 from serious hard work and sleepless nights, trading, . I put in for a withdrawal request for $1100, that was when my account manager (Gail Gruben)stopped talking. After several calls as to why my withdrawal has not been approved, every time i call they tell me she is in a meeting, she will get back to me, She eventually called me after two days that My withdrawal has been approved, but i should resend the front and back copy of my credit card(Note: i have sent my front and back of my card, bank statement, National ID from day 1, it was verified and approved before i deposit, i usually have my documents verified before depositing) so they can approve it.. Immediately i used my phone to take a shot and send it to her, i waited and waited, she didn't get back to me, i called and called, no answer, if by chance they pick, it is usually a lady Nicole by name - she tells me, she is not in charge of my account and cuts the call
    After waiting for another day with no response from optionsmaker, I logged into my account and submitted a withdrawal request of $3000 + the pending $1100

    I typed "Expert Consulting Service Limited, Suite 106 Premier Building, Victoria, Mahe, Seychelles" in google search, a company named VXmarkets popped up in the results.They have exactly the same website outlook as optionsmaker, the same owner, the same address. I try to get information from the company, immediately i mentioned optionsmaker the guy paused and and said i should hold on while he talks to his supervisor, he later said optionsmaker is not owned by Expert Consulting UK Limited, that they are using their name to commit SCAMS. I asked him a simple question, you are comfortable that a company is doing that at the detriment of your own company? I told him over the phone to tell optionsmaker to send my $4120.
    The following day, this was the message i got from Gail Gruben my account manager - "your investment was fully refunded however the profit was forfieted due to fraudlent activity traced on your documents.

    She said i was using tools to trade on the platform and that my documents where edited. She claimed they are sending back my deposits $1000 and and are keeping my profits $3120. This got me really mad and upset. I asked her will tools allow me lose my first two deposits of $500?? When i lost i wasnt using tools, when i started winning i am using tools? I have been trading options for over two years and have developed a strategy that works for me.. I made enormous profits on MLK day, cos there was less volatility in the market.. The same Documents i have been using over 2 years is what you said i edited? My Government Issued National ID Card, My Bank Statement and front and back copy of my card signed and you verified them and sent me verification email, before i deposited..

    When i checked my account, i went to banking history, I saw that they cancelled my pending withdrawals of $1100 and $3000 respectively and they put theirs, i saw $750 approved and i saw $3370.05 as FRAUD. I took proof screenshots of everything they did
    Sorry Wisdom but you basically have walked into a SCAM .Everything said to you is just an excuse to not pay profits. They did not expect you to win and this big. Most likely since they are a small broker they don't have the funds in their pockets to pay you.

  4. #4
    Administrator Martin Kay's Avatar
    Hey Wisdom, your story really sounds familiar.. and sucks no doubt. Don't know this broker, not regulated by any regularity body, smells fishy. On the bright side, you got your money back. This is a warning sign, members be aware!
    “Don't believe anything you read on the net. Except this. Well, including this, I suppose.” ― Douglas Adams

  5. #5
    Junior Member
    Thanks Michael..

  6. #6
    Junior Member
    I havent gotten my money Martin.

  7. #7
    Administrator Martin Kay's Avatar
    Quote Originally Posted by Wisdom View Post
    I havent gotten my money Martin.
    When i checked my account, i went to banking history, I saw that they cancelled my pending withdrawals of $1100 and $3000 respectively and they put theirs, i saw $750 approved and i saw $3370.05 as FRAUD. I took proof screenshots of everything they did
    I see, you mean your withdrawal was only approved, not received yet. Can you contact your C.C company and check about chargeback?
    “Don't believe anything you read on the net. Except this. Well, including this, I suppose.” ― Douglas Adams

  8. #8
    Junior Member
    Yes, I have done that... They want to keep my profits $3120. I have filed a case against them as well.. Please also seek your advise

  9. #9
    Administrator Martin Kay's Avatar
    Quote Originally Posted by Wisdom View Post
    Yes, I have done that... They want to keep my profits $3120. I have filed a case against them as well.. Please also seek your advise
    Well, unfortunately there's no legal way to force this broker to pay you back your profits. You can try filing a court case on FPA forums, or tying reaching any sort of settlement between both parties.
    “Don't believe anything you read on the net. Except this. Well, including this, I suppose.” ― Douglas Adams

  10. #10
    Junior Member
    OK. Sure will.. Thanks!

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